Division of the SVP Business Centre
Project Summary
A project was established to develop a local service delivery model for the Division of the Senior Vice-Principal.
Update - October 2009
With the recent finalisation of the resourcing for the Central Business Centre for administrative divisions as part of the Transition to RDM, this project is concluded.
Work involved an investigation of how the division can best manage the local services that need to be delivered as a result of the changes being instigated by Responsible Division Management. Initially the primary focus was on the Finance and HR activities that need to undertaken; paying bills, recruiting staff etc.
The project was not about how the division delivers the common services of Finance and HR to the Faculties and other administrative divisions.
The project involved a consideration of each service that must be delivered locally in the light of views from stakeholders on how it is best delivered: that is, should this service be delivered within each department of the division, or should the service be aggregate so all the work is done in one place (a business ‘centre’ or cluster)?
Objective
The objective is to develop an efficient model for business services within the Division of the Senior Vice-Principal. To do this, departments must agree where services should be delivered, and specifically agree which services - in total or in part - should be delivered in a business centre.
The following design principles will inform discussion:
- Decisions should be close to where services delivered
- The Division must reduce costs – efficient, consistent processes and utilising economies of scale, or technology
- There must be increased accountability (clear KPIs) and client responsiveness
- There must be partnerships between the business centre and clients (each department of the Division) and also with department providing common services
- Appropriate higher-level resources should be available
Steering group
A steering group has been established to coordinate the project. Membership, terms of reference, meeting papers and documents will be posted here.
Activity and Timeline
| Work completed | |
| 29 October 2008 | First meeting of the Steering Group / Project initiation |
| November 2008 | Data collection – transactions, services |
| November 2008 | AAP data available |
| December 2008 | RDM services listing agreed |
| December 2008 | Development of first models |
| January/February 2009 | Model refinement and consideration of possible structure |
| March 2008 | Staff Workshops |
| April 2008 | Model refinement and consideration of possible structure |
| Planning ahead | |
| 27 May 2009 | Service model and structure to be considered by Senior Executive |
| By the end of 2009 | Be ready for implementation |